The Reserve runs on the same honest WellChime platform families already trust — themed to your community. Your logo, your colors, your name across the resident app, the family portal, and the staff console. One codebase, configured per community; never a fork.

Staff get a purpose-built console: a resident roster by building and care level (independent, assisted, memory care), live alerts to acknowledge and resolve, wellbeing signals, daily recaps and care notes, and full calendar authoring.

Administrators manage staff and family access, buildings and rooms, per-resident consent, and billing — with audit logs on who viewed, acknowledged, or changed what.

Publish community-wide activities, building-group schedules, and per-resident appointments in one place — meals, activities, appointments, transport, medication times, wellness, and social events. Residents and their families see the day ahead; staff author it in a few taps, and each item shows as done, happening now, or upcoming.

The same honesty that defines WellChime, across every resident: Coverage Truth shows exactly one of four states — covered, partial, coverage gap, or unknown — so staff and families are never lulled by a false “all clear.” Suspected-fall and SOS alerts carry server-truth delivery status; nothing is marked “notified” until it truly is.

The Reserve is a wellness-awareness and coordination tool — not a medical device, and not a replacement for a 24/7 monitoring center or emergency services.

$10 per bed, per month, invoiced on net terms — no devices to buy and no per-family charge to residents’ loved ones. Family members join free. Pilot-friendly: start with one building and expand.