WellChime
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HELP & SUPPORT

How can we help?

Answers to common questions, and a real person when you need one.
EMERGENCY
In an emergency, call 911. WellChime alerts your family; it doesn’t contact emergency responders.
READ THE GUIDES
Plain-English guides
Fall detection, daily check-ins, emergency cards and caring from a distance.
SAFETY ALERTS
Go to your family
Help and suspected-fall alerts go straight to your family’s phones, not to our inbox.

Common questions

GETTING STARTED
SAFETY & ALERTS
PLANS & BILLING
PRIVACY
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PRODUCT
How it worksPricingFor care communitiesGet startedLog in
FEATURES
Talk to WellChimeFamily calendar + help requestsFamily map + locationFall alerts + help buttonDaily check-inMedications + refill countdownShareable reportsEmergency cardHolistic: your whole dayCalories, meals + waterSee all features →
GUIDES
What fall detection actually detectsLong-distance caregivingPrintable emergency cardDaily check-in systems comparedA voice assistant for family careAll guides →
COMPARE
WellChime vs FallCallWellChime vs Life AlertWellChime vs Life360WellChime vs SnugWellChime vs CoziCompare all →
COMPANY
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support@wellchime.com
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© 2026 WellChime LLC · Suspected-fall alerts are not a medical device and don’t detect every fall.
All third-party product names are trademarks of their respective owners. WellChime is an independent product, not affiliated with, sponsored by, or endorsed by any of them. Comparisons reflect public information, last verified October 7, 2026.