THE HELP BUTTON · FREE
The Help button is free
Every member can press “I need help” from their home screen. The family gets an alert with a record of its delivery, and the person can cancel, ask family to reach out, or call 911 directly in an emergency.
CALL FOR HELP · FREE, COUNTDOWN WITH COMPLETE
Call for Help
The red Call for Help button on Home opens two big buttons, free: Send Help now, and Call 911, which opens the phone’s dialer so the person can place the call.
With our Complete pricing plan, Call for Help counts down 60 seconds and sends the Help request on its own unless the person cancels, and WellChime’s voice talks with them while it counts.
SUSPECTED-FALL ATTENTION · OUR COMPLETE PLAN
Suspected-fall attention
With our Complete pricing plan, a supported Apple Watch hard-impact signal becomes a “suspected fall” with an “Are you okay?” check. Answering cancels it. If there’s no answer after about 60 seconds, the family is alerted.
With Apple’s Fall Detection turned on in the Watch settings, watch-detected falls reach WellChime all day, even with WellChime closed. WellChime’s own watch check runs while the WellChime watch app is open, and the spoken voice check works while the WellChime app is open. No device catches every fall.
Alerts chime on every family phone and stay on screen until someone attends to them.
THE FAMILY RESPONSE
What stays with people
Whether to call emergency services is up to the people who know the situation. WellChime helps the family respond and keeps the event, its delivery records, and the outcome in one place.