Terms of Service
Effective July 12, 2026
1. What WellChime is — and is not
WellChime provides wellness monitoring for families: health and activity signals, coverage status, suspected-fall signals, medications, optional location, and family coordination tools.
WellChime is NOT an emergency service. It does not call 911, dispatch responders, or guarantee that any alert will be seen or acted on. It is not a medical device and provides no medical advice or diagnosis. Never rely on WellChime as the sole safeguard for a person at risk; in an emergency, call local emergency services.
Monitoring depends on devices, batteries, networks, and permissions we don’t control. We show the current coverage status — including when monitoring is NOT working — but gaps can and will occur.
2. Accounts and consent
You must be 18+ to create an account. Monitoring a person requires their informed consent (or that of their authorized representative). You agree not to use WellChime to track any person without consent. The monitored Member may pause or limit sharing at any time; you must respect those choices.
3. Subscription and billing
WellChime offers a free plan — covering both monitored Members and invited family viewers — and the WellChime Complete pricing plan through Apple In-App Purchase. New WellChime families start with a 30-day Complete-plan trial — one trial per person, no card required — and return to Free unless the family chooses to subscribe. The Complete plan is offered monthly (U.S. reference price $29.99 per month) or annually (U.S. reference price $249 per year); the localized App Store price shown at purchase is authoritative. A purchased subscription renews at the end of each billing period — monthly or yearly, as purchased — until canceled; canceling returns the family to Free and does not delete its data.
Cancel through your Apple ID subscription settings. Cancellation takes effect at the end of the current paid period. Refund requests and eligibility are handled under Apple’s App Store policies and applicable law.
4. Acceptable use
Don’t misuse the service: no unauthorized access, scraping, reverse engineering, resale, harassment via check-in requests or alerts, or use that violates law (including stalking or surveillance laws).
5. Your content
You keep ownership of notes, messages, and other content you add. You grant us the license needed to operate the service (store, display to the family members the Member has approved, back up).
6. Disclaimers and liability
The service is provided "as is." To the maximum extent permitted by law, we disclaim warranties of fitness for a particular purpose and availability, and our total liability is limited to the amounts you paid in the 12 months before the claim.
We are not liable for harm arising from missed, delayed, or inaccurate signals or alerts, including falls or medical events. Some jurisdictions do not allow certain limitations; those limits apply only where permitted.
7. Termination
You can delete your account anytime. We may suspend or terminate accounts that violate these terms, with notice where practicable.
8. Changes and contact
We may update these terms with notice for material changes.
Contact: support@wellchime.com