Terms of Service

These Terms of Service are a binding agreement between you and WellChime LLC ("WellChime", "we", "us"). By creating an account, joining a family, installing or opening the app, or using wellchime.com, you agree to these terms and to our Privacy Policy. If you do not agree, do not use WellChime.

If you use WellChime on behalf of another person — for example a parent you help care for — you confirm that you have their informed consent or the legal authority to act for them, and you accept these terms for them as well as for yourself.

SECTION 17 CONTAINS A BINDING ARBITRATION AGREEMENT, A CLASS-ACTION WAIVER AND A JURY-TRIAL WAIVER. Please read it. You may opt out within 30 days as described there.

WellChime provides wellness monitoring and family coordination tools: health and activity signals, coverage status, suspected-fall signals, medication lists and reminders, optional location sharing, check-ins, a family calendar and Family Chat, and an AI assistant.

WellChime is NOT an emergency service. It does not call 911, dispatch responders, or contact emergency services for you, and it does not guarantee that any alert will be generated, delivered, seen or acted on. In an emergency, call 911 or your local emergency number yourself.

WellChime is NOT a medical device and is not cleared or approved by the FDA or any regulator. It does not diagnose, treat, cure, monitor or prevent any disease or condition, and nothing in it is medical advice. Always ask a qualified health professional about medical questions, and never ignore professional advice or delay seeking it because of something WellChime showed or did not show.

WellChime is NOT a substitute for in-person care, supervision, or a professionally monitored medical alert system. Never rely on WellChime as the only safeguard for a person at risk.

Signals depend on things we do not control: whether a phone or Apple Watch is worn, charged, unlocked, connected and permitted to share; Apple Health and operating-system behavior; cellular, Wi-Fi and Bluetooth networks; push-notification services; and the settings and permissions each person chooses. Any of these can fail, lag or be turned off without notice.

Suspected-fall signals are unconfirmed estimates from motion sensors. WellChime does not detect every fall, will sometimes signal when no fall happened, and can only run while the operating system allows the app or Watch app to run. On an iPhone, detection stops whenever iOS suspends the app. A fall check-in escalates to your family only if the app is able to reach our servers.

Location is approximate, may be delayed or wrong, and is shared only while the person sharing has it turned on. Health readings come from the person's own devices and may be inaccurate, incomplete or out of date. Medication reminders are convenience reminders only; they do not verify that a dose was taken, and a missing reminder is never a reason to skip or double a dose.

The Coverage card and similar screens describe what WellChime can currently see, including when monitoring is NOT working. Gaps can and will occur. You agree that you understand and accept these limits, and that you will keep other safeguards in place for anyone who depends on them.

You must be at least 13 to create an account. If you are under 18, use WellChime with the permission of your parent or legal guardian. Accounts for children under 13 are not available in this version. A family administrator may add other family members, age 13 or older, only with the consent of that person or of someone legally authorized to consent for them.

Monitoring a person requires their informed consent (or that of their authorized representative). You agree not to use WellChime to track, monitor or locate anyone without consent, and to respect every choice a monitored person makes to pause, limit or stop sharing. You are responsible for complying with the privacy, recording, surveillance and stalking laws that apply to you.

Keep your sign-in credentials secure and your account information accurate. You are responsible for activity under your account and for the accuracy of what you enter — including medications, doses, schedules, contacts and health details. Tell us promptly at support@wellchime.com if you believe your account has been compromised.

Talk to WellChime (spoken or typed), the suspected-fall voice check, meal and nutrition-label photos and the medication look-up assist use OpenAI to understand what you say or type and to help with changes you confirm. When you use these features, OpenAI receives your audio and transcripts and the care information needed to answer — such as names, health readings from Apple Health (for example heart rate, blood oxygen, heart rate variability, sleep and steps), medications and doses, check-ins, calendar details, and location or place information, and for a meal or label photo, the photo and any note you add (the photo is not kept). WellChime introduces itself as WellChime; there is no separate named persona.

By using these features under these terms, you agree that this information is sent to OpenAI for them; there is no separate permission screen. You can turn OpenAI features off at any time with "Use OpenAI features" in Privacy & Sharing (or Advanced Settings). While it is off, nothing is sent to OpenAI, the rest of WellChime works without AI, and a suspected-fall check uses the on-screen countdown instead of voice. Turning it off ends any live session, and "Stop AI" ends any session immediately. To pick up where you left off, WellChime keeps your recent Talk conversations with your account. Information already sent to OpenAI cannot be recalled.

AI output can be wrong, incomplete, out of date or misheard. It is not medical, legal, financial or safety advice. The assistant never confirms a fall and never contacts emergency services, and every change it proposes to your records must be confirmed by you before it is saved. You are responsible for checking anything important before relying on it.

WellChime offers a free plan — covering both monitored Members and invited family viewers — and two Complete plans through Apple In-App Purchase. Complete Family covers everyone in the family circle and is offered monthly (U.S. reference price $29.99 per month) or annually (U.S. reference price $249 per year). Complete Individual gives the same Complete features only to the one person who subscribes, and is offered monthly (U.S. reference price $9.99 per month) or annually (U.S. reference price $79.99 per year). Anyone else in that person's family circle can still join and stays on the free plan. The subscriber can switch to Complete Family at any time; the switch is an upgrade within the same Apple subscription group, takes effect immediately, and Apple credits the unused part of the Individual period as Apple's proration rules provide. The localized App Store price shown at purchase is authoritative. New WellChime families start with a 30-day Complete-plan trial — one trial per person, no card required — and return to Free unless someone chooses to subscribe. A purchased subscription renews at the end of each billing period — monthly or yearly, as purchased — until canceled; canceling returns the family to Free and does not delete its data.

Cancel through your Apple ID subscription settings. Cancellation takes effect at the end of the current paid period. Payments are processed by Apple; refund requests and eligibility are handled under Apple's App Store policies and applicable law, and we cannot issue refunds for Apple purchases ourselves. We may change prices or plan features for future billing periods with notice.

Do not misuse the service. You agree not to: access accounts or data without authorization; probe, scrape, overload or disrupt the service; reverse engineer it except where the law expressly allows; resell or sublicense it; harass anyone through check-in requests, alerts or messages; upload unlawful, infringing or harmful content; create false alerts; or use WellChime in any way that violates law, including stalking, surveillance and wiretapping laws.

We may remove content, limit features, or suspend or end access when we reasonably believe these terms have been violated or that continued use could harm a person, the service or us.

You keep ownership of the notes, messages, photos and other content you add. You grant WellChime a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process and display that content as needed to operate, secure and improve the service for you and the family members the monitored person has approved. You confirm you have the rights to everything you upload.

WellChime, its software, design, text, graphics and trademarks belong to WellChime LLC and its licensors and are protected by law. We grant you a personal, limited, revocable, non-transferable license to use the app and site for your own family's non-commercial use under these terms. If you send us feedback or ideas, we may use them without obligation to you.

WellChime works with services we do not control, including Apple (iOS, watchOS, Apple Health, the App Store and push notifications), OpenAI, mapping and address providers, weather providers, email and notification providers, and our hosting and database providers. Their availability, accuracy and terms are their own, and we are not responsible for their acts, omissions, outages or changes.

Links to outside websites — for example a "Check price at Cost Plus Drugs" link — are provided for convenience only. We do not operate, endorse or verify those sites, their prices, their products or whether a linked medication matches yours, and we receive no assurance from them. Confirm any medication, strength and form with your pharmacist or prescriber. Your dealings with a third party are solely between you and that third party.

Some features may be offered as experimental or preview features. They may be incomplete, may change or disappear without notice, and are provided without any commitment that they will work. Do not rely on an experimental feature for anyone's safety.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WELLCHIME IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY AND QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; THAT ANY SIGNAL, READING, LOCATION, REMINDER, AI RESPONSE OR ALERT WILL BE ACCURATE, GENERATED, DELIVERED OR NOTICED; THAT ANY FALL OR HEALTH EVENT WILL BE DETECTED; OR THAT DEFECTS WILL BE CORRECTED. NO ADVICE OR INFORMATION FROM WELLCHIME OR ITS STAFF CREATES A WARRANTY.

You understand that caring for a person at risk involves dangers that no app can remove, and that WellChime can fail at the moment it matters. You voluntarily assume all risks of relying on WellChime, for yourself and for anyone you use it on behalf of, including the risk that an event is missed, a signal is wrong, or an alert is late, never sent or never seen.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WELLCHIME LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS AND SERVICE PROVIDERS (THE "WELLCHIME PARTIES") WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY PERSONAL INJURY, DEATH, EMOTIONAL DISTRESS, PROPERTY DAMAGE, LOST PROFITS, LOST DATA OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS — INCLUDING ANY MISSED, DELAYED, FALSE OR INACCURATE SIGNAL, READING, LOCATION, REMINDER, AI RESPONSE OR ALERT, ANY FALL OR MEDICAL EVENT, ANY UNAUTHORIZED ACCESS, OR ANY THIRD-PARTY SERVICE — UNDER ANY THEORY (CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, STATUTE OR OTHERWISE), EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF THE WELLCHIME PARTIES FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID FOR WELLCHIME IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) US $100.

These limits are a fundamental part of the bargain: WellChime offers a free plan and a low-cost plan because it does not take on the risks described here. Some jurisdictions do not allow certain disclaimers or limitations — for example for gross negligence, intentional misconduct, or certain consumer rights. In those places the limits apply only to the fullest extent the law permits, and nothing in these terms removes rights that cannot lawfully be waived.

To the maximum extent permitted by law, you release the WellChime Parties from claims and damages of every kind arising out of disputes between you and other users, family members, caregivers or third parties, and out of the acts or omissions of third-party services.

You agree to defend, indemnify and hold harmless the WellChime Parties from any claims, liabilities, damages, losses and expenses (including reasonable attorneys' fees) arising out of: your use or misuse of the service; content or information you provide; your monitoring of, or sharing of information about, another person; your violation of these terms or of any law; or your violation of anyone's rights. We may assume the defense of any such claim at our own choosing, and you agree to cooperate.

To the extent permitted by law, any claim relating to the service or these terms must be brought within one (1) year after the event giving rise to it. Claims brought later are permanently barred.

You can stop using WellChime and delete your account at any time from the app or as described in the Privacy Policy. We may suspend or end your access, or discontinue the service or any feature, at any time — with notice where practicable. Sections that by their nature should survive (including 5, 8 and 11 through 19) survive termination.

We are not liable for the loss of any content or data. Keep your own copies of anything important; shareable reports are provided for that purpose on plans that include them.

Informal resolution first. Before starting any proceeding, you and WellChime each agree to send the other a written description of the dispute (to support@wellchime.com for us, and to your account email for you) and to try in good faith for 60 days to resolve it.

Binding arbitration. If that fails, you and WellChime agree that any dispute, claim or controversy arising out of or relating to the service or these terms — including whether this section applies — will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this section. The arbitration may be conducted by video, by phone or on written submissions, or in person in the county where you live. The arbitrator may award the same individual relief a court could. Judgment on the award may be entered in any court with jurisdiction. Either party may instead bring an individual claim in small-claims court, and either may seek injunctive relief in court to stop misuse of the service or infringement of intellectual property.

CLASS-ACTION AND JURY WAIVER. YOU AND WELLCHIME EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity. If this waiver is found unenforceable for a particular claim, that claim (and only that claim) will proceed in court and the rest will remain in arbitration.

Opt-out. You may opt out of this arbitration agreement by emailing support@wellchime.com with the subject "Arbitration opt-out" and your account email within 30 days of first accepting these terms. Opting out does not affect any other part of these terms.

These terms are governed by the laws of the State of Louisiana and applicable United States federal law, without regard to conflict-of-law rules. Subject to Section 17, the state and federal courts located in the State of Louisiana have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to personal jurisdiction and venue there. If you are a consumer living outside the United States, you keep any mandatory protections of the law where you live.

WellChime is operated from the United States. You are responsible for complying with local laws where you use it, and you confirm that you are not located in a country, and are not a person, subject to U.S. sanctions or export restrictions.

Entire agreement. These terms and the Privacy Policy are the entire agreement between you and WellChime about the service and replace any earlier understanding. Severability. If any part is found unenforceable, it will be enforced to the maximum extent permitted and the rest will remain in effect. No waiver. Our failure to enforce a provision is not a waiver of it. Assignment. You may not transfer these terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets. Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control, including outages of networks, platforms, cloud or notification providers, acts of government, natural disasters, and labor or supply disruptions. No third-party beneficiaries, except that the WellChime Parties may enforce Sections 11 through 15 and Apple may enforce Section 20. Notices. We may give notice by email to your account address, in the app, or on wellchime.com; you may give notice to support@wellchime.com.

If you downloaded WellChime from the Apple App Store: these terms are between you and WellChime LLC only, not Apple, and Apple is not responsible for the app or its content. Your license is limited to use on Apple-branded devices you own or control, as permitted by the App Store usage rules. Apple has no obligation to provide maintenance or support. To the maximum extent permitted by law, Apple has no warranty obligation for the app; if the app fails to conform to any applicable warranty you may notify Apple for a refund of the purchase price (if any), and Apple has no other warranty obligation. Apple is not responsible for addressing any claims relating to the app, including product-liability claims, claims that the app fails to conform to legal or regulatory requirements, consumer-protection or privacy claims, or intellectual-property claims. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

We may update these terms. For material changes we will give notice in the app, by email or on this page before they take effect. Continuing to use WellChime after the effective date means you accept the updated terms; if you do not agree, stop using the service and delete your account.

Contact: support@wellchime.com